Cancellation, Refund, Exchange, Returns and Money-Back Policy

We understand that every piece of jewellery that is bought from mahalaxmi jewelers (india) pvt ltd is special – a gift to yourself or a loved one...We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However if for any reason you are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product.
The Mahalaxmi Jewellers (India) pvt ltd guarantee is simple - Please see below for the terms and conditions of our exchange policies.

30 Day Exchange and Money Back policy:

If you are not satisfied with your product, you could return it to us within 30 days of receipt for a refund or exchange on the full Invoice value. You can return any of our products except for ones that have been customized for you. You will have to bear the shipping charges plus Rs. 2000 extra.
The value of the product being returned should not exceed Rs.1,00,000/- in case of Jewellery and Rs.5,00,000/- in case of Solitaires.
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Lifetime Exchange:

You can of course exchange your Mahalaxmi jewellers (I) pvt ltd  product anytime after 30days too. We offer a lifetime exchange on all our jewellery. If at any point of time you want to Exchange or Upgrade the product, we will happily provide you with an Exchange as below:

• Jewellery products consisting of studded Diamonds Exchange at your billing amount minus the making charges.
• Plain Gold Jewellery including Italian, unstudded products and Gold Coins Exchange at the prevailing rate of gold
• Solitaire Diamonds Exchange at 90% of current market value, subject to a value limit of Rs.10,00,000/-.
• In all cases, the current market value will be determined by Mahalaxmi jewellers (i) Pvt ltd.

Buy-Back:

If at any point, you wish to sell back your Solitaire or Gold coins we also offer a Lifetime Buy-Back facility.

Solitaire : We will buy it back at 90% of current market value, subject to a value limit of Rs.10,00,000/-.

Coins: We will buyback gold coins sold by us at the current market buying price. The price will be determined by mahalaxmi jewellers (I) pvt ltd as per the market rate.

If you would like to return anything to us:
 
Please contact our Mahalaxmi jewellers (I) pvt ltd  Customer Service email mahalaxmijewellers@hotmail.com
 
The Cancellation, Refund, Exchange, Returns and Money-Back Policies are subject to terms & conditions as mentioned below:

• Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than mahalaxmi jewellers (india pvt ltd ), or damaged cannot be accepted for return/ money back.
• Product should be accompanied with Original Product Certificate (in case of diamond jewellery)  and Original/Copy of Invoice for all returns/exchange/money back.
• In case the customer cannot produce the original certificate, Mahalaxmi jewellers will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
• For all Money Back transactions, Value Added Tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%.
• In case of Money back, the payment shall be made by way of an account payee cheque within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
• Mahalaxmi Jewellers (india) pvt ltd  reserves the right to change the exchange/money back price of the product based on the Quality Inspection
• In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
• For the 30-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Mahalaxmi jewellers (india) Pvt ltd  will only refund the discounted price as per the invoice.